The software provider for the Tero Saarinen Company online shop is Tixly Ticketing. Tixly is not responsible for TSC's programme at Dance House Helsinki. Customer feedback on the ticketing system and any technical problems is forwarded directly to the service provider by TSC.
Please note that TSC’s Dance House Helsinki tickets are sent by email from tickets(at)tix.terosaarinen.com, which certain email servers might classify as spam. If your tickets do not arrive soon after the purchase, please check your spam folder. If problems occur, contact: tickets@terosaarinen.com.
Collecting personal data
Tixly collects personal information in connection to the purchase of tickets for events or products. Tixly stores personal data on behalf of Tero Saarinen Company and processes it in accordance with applicable legislation. This means that Tixly protects the personal data stored in the system and that you always have the right to contact Tixly for information about which of your personal data is stored. Tixly never discloses or sells personal data for marketing purposes to third parties. Everyone who has access to the data is obliged to only process the data in accordance to the GDPR law nr. 90/2018.
Paytrail
Paytrail Oyj (2122839-7) acts as our intermediary payment service provider in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on your bank statement or credit card invoice and forwards the payment to the merchant. Paytrail Plc is a licensed payment institution authorized by the Finnish Financial Supervisory Authority. If you have a complaint, please contact us at tickets@terosaarinen.com.
Smartum, Epassi
You can also pay for e-tickets in our online shop with Smartum or Epassi cultural vouchers. Please note that you can only use Smartum and Epassi cultural vouchers through our online shop or at the Cable Factory’s ticket offices. Tickets for Tero Saarinen Company shows cannot be purchased with the Smartum or Epassi mobile app.
Gift Card
You can also pay for e-tickets in our online shop with a TSC gift card.
You can buy Tero Saarinen Company gift cards at our online shop. With a TSC gift card, you can redeem tickets for all TSC productions at Dance House Helsinki. Gift vouchers are accepted as payment online and at the Cable Factory’s ticket offices. Gift vouchers are valid for one year from the date of purchase. You can freely choose the preferred sum. The balance does not need to be spent on one purchase. Gift cards are emailed to the recipient as a PDF, with an accompanying 9-digit code and 4-digit PIN code.
You cannot pre-book tickets for Tero Saarinen Company shows at Dance House Helsinki.
Read more about group reservations of more than 15 people below.
Tickets can be exchanged for free (once only) on a self-service basis in our online shop. Tickets must be exchanged latest 24 hours before the beginning of the show. You have the right to exchange your ticket for another show within the same season and ticket category (A, B or C) as the original ticket, if such seats are available.
To access the option for ticket changes, go to the same link you received to get your tickets.
Purchased tickets are non-refundable. If you are forced to cancel, please contact tickets@terosaarinen.com no later than noon on the day of the show.
Tero Saarinen Company reserves the right to alter the advertised programme.
If the show is cancelled due to force majeure, the ticket will be refunded as a TSC gift voucher. If you do not wish to use the balance for purchasing tickets to one of TSC’s future shows at Dance House Helsinki, we will return the sum via the payment method you used in our online shop. Kindly send us an email to tickets@terosaarinen.com and we will contact you. Tero Saarinen Company is not liable for indirect damages and other expenses resulting from cancellation.
Pricing and ticket types are subject to change according to programming. Please check updated info from:
https://terosaarinen.com/en/ticket-sales/
Seating in the Erkko Hall is divided into three price categories for Tero Saarinen Company shows: Category A (red), Category B (blue) and Category C (green).
The Erkko Hall offers good visibility from nearly all seats. Obstructed views are indicated on the online seat map. The first row of Erkko Hall is accessible. When selecting your seat, please note that the seating is steep.
TSC online shop customers: Tero Saarinen Company serves customers by email at tickets@terosaarinen.com.
We respond to email inquiries within 2 business days. However, we answer inquiries about same-day shows – as long as we receive your inquiry before noon – on the day of the show.
We are unable to offer phone service.
Cable Factory
Tickets can be purchased in person at the Cable Factory Glass Courtyard and Info Point (street address Kaapeliaukio 3).
Dance House Helsinki
Tero Saarinen Company is one of Dance House Helsinki’s four programme partners. TSC is not responsible for the venue’s services. Please address any inquiries related to Dance House Helsinki’s venue and services by email to info@tanssintalo.fi.
If you have any inquiries about TSC's programme or the online shop, please address them directly to TSC by email: tickets@terosaarinen.com. Inquiries about tickets can be directed either to TSC or the Cable Factory Ticket sales (+358 09 4763 8300). Dance House Helsinki is not responsible for TSC’s ticket sales or creations.